ReCharge gifting, no problem
Churn is a major problem, it costs 5 to 7 times more to acquire a new customer compared to retaining an existing one.
We help you to discover when and why your customers cancel their subscriptions and put together an automated gifting strategy to reduce your churn rate.
We'll help you retain your subscription customers for longer and reduce your churn rate, increasing revenue.
Quick links
ReCharge Churn Analysis
Free for all users. The first step to improving your churn rate is to better understand your customers.
Our deep dive analysis will help to answer questions such as:
- Which order numbers are customers dropping off at?
- Why are people cancelling?
- Do the reasons change over time?
- What causes orders to fail?
- What affects are discounts having on retention?
- What are my most popular/profitable products?
- Who are my best customers?
- Who is about to churn?
With all this information and more, you can take the guesswork out of subscription retention.
ReCharge Gifting
It's 5-7 times cheaper to retain a customer than it is to acquire a new one.
Incentivise your customers with proactive rewards to help reduce churn by automatically offering different gifts depending on how many times they've ordered in the past.
If you're currently gifting, chances are you're managing it with Post-it notes or spreadsheets. We can automate the entire process.
- Gifts can include free shipping, a discount on the upcoming order, or any Shopify product
- Add a gift to any ReCharge order, the first, second, fifth etc
- We'll work with you to analyse your subscription performance and gifting strategy
- Gifts are added a few days before the order is due
- All gifts are one-off and won't affect any regular recurring orders
Coming soon: Bulk one-off gifting, reward your current subscribers by adding a one time gift to their next order. Contact us to register your interest.
Pricing
We have a simple no-fuss pricing structure based on the number of active subscribers within ReCharge.
| Active Subscribers | Monthly Price |
|---|---|
| Flat fee | £10 |
| 0 - 100 | Free |
| 101 - 2,500 | £0.04 |
| 2,501 - 7,500 | £0.03 |
| 7,500 + | £0.02 |
Enter your number of active subscribers below to get a more accurate price.
Free Plan
Analyse your ReCharge subscription data and discover exactly when and why cancellations occur.
- Pinpoint high risk order numbers
- Reveal the cause of cancellations
- Identify customers about to churn
- Churn impact on revenue
- Highlight your best customers
- Everything you need to start reducing churn
Includes a 30 day free trial of all our gifting features.
Gifting Plan
Prices start from £10 per month and scale with the size of your business.
- Proactive gifting at critical order numbers
- Gift can be a physical product, discount or free shipping
- Gifting analytics & reporting
- Branded emails to notify the customer of the upcoming gift
- Gorgias and Klaviyo integrations
Each plan starts with a 30 day commitment free trial, no credit card required.
Our Partners
We're integrated into the same platforms which already power your subscription business.
Retention. Gifting.
We've got you covered.
Viadog Subscriptions will get the most out of your gifting strategy by automating the entire process.
Get Started Today
Get started for free and discover why your customers are really churning and learn how to fix it.
FAQ
We currently support any Shopify store that uses the ReCharge payment gateway. We plan to support additional payment gateways in the future, contact us for more information.
A few days before the order is due to be processed, we will check the order history of the customer and add any applicable gifts to the upcoming order. A gift can be a physical product, a discount on the order, or free shipping.
No. We focus on one thing and one thing only, subscription orders. We'd be doing you a disservice by spreading ourselves too thinly and trying to do it all.
Yes, once setup you can sit back and leave the hard work to us. You will only need to make adjustments if your products change however even this won't be 100% necessary.
We'll answer any questions you have over a short online meeting whilst we explain how Viadog Subscriptions works and walk you through getting setup. You can chose to connect your own shop or simply watch us guide you through our demo shop.
Billing is calculated based on the number of active subscribers you have on the day of your billing anniversary.